Under the Repair Shop Act, you have the following rights when dealing with a repair shop: Written Estimate If you request it, the repair shop must give you a written estimate of the parts and labor necessary for each specific repair.
Complaints must be made to DMV within 90 days or 3,000 miles after the repair, whichever comes first, and we cannot resolve disputes over the terms of warranties or guarantees.
A DMV customer service representative will try to resolve the problem by discussing it with you and the shop.
If the shop promised a delivery date, that must be listed on the repair order.
If you received a written estimate, compare it with the invoice and try to resolve any questions before you pay for the repairs.
Filing a complaint with DMV does not prevent you from seeking help from other consumer protection agencies or from taking the shop to court.