Rachael: Ok and your said your package was going to be £57.00 a month is that right? Rachael: Please also confirm the second and fourth characters from the password on the Sky account.You: Yes that’s right, that includes 152MB broadband. This may not be the same as your My Sky password and please do not supply your password in full.
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info: You are now connected with Rachael info: ** Please do not share your credit card information, security code or CVV during this chat ** Rachael: Hello, you’re chatting with Rachael, a Sky expert, may I take you name please? Rachael: I am sorry you feel that you can get a better deal with another provider, have you discussed this with anyone at Sky to see if there is anything we can do to help? Rachael: It is a big saving but that is usually because you are losing certain packages that you get with Sky, because at the end of the day Virgin by their channels from us, so they can not continue to make it cheaper than us without it being more limited.
It’s harder to cancel Sky than it looks (Picture: Alamy) " data-medium-file="https://metrouk2.files.wordpress.com/2015/04/ad_166534505.jpg?
quality=80&strip=all&w=300" data-large-file="https://metrouk2.files.wordpress.com/2015/04/ad_166534505.jpg? quality=80&strip=all&w=1000" class="img-align-center size-full wp-image-5158895" src="https://metrouk2.files.wordpress.com/2015/04/ad_166534505.jpg? quality=80&strip=all&strip=all" alt="Sky" width="1000" height="664" / It turns out it’s not so easy to cancel your Sky subscription.
Rachael: As I stated, I wont be able to make any changes to your account, until I go through the process with you. You: If you’d like to cancel your Sky subscription, you’ll need to contact us.